Social and Search, and a new age power struggle??

I came across two interesting, yet opposing articles on the importance between social media and search.  wrote a post – Social is Intriguing, However Search is Proven –  makes the argument that although social media is growing it does not offer anywhere near the effectiveness and impact on the bottom line as does search marketing. Moreover, Scott rightly indicates that search, via SEO and paid search has a proven track record, best practices, and ROI models in place to ensure that marketers can track performance and attribution. On the other hand, Ryan DeShazer, makes a valiant case for social media in his post – For Marketers, Social Isn’t Quite The New Search – stating that in the long run “social will pay off and the onus is on companies to discover their own “killer application.” Yet DeShazer too agrees that search is proven and accountable and needs the investment and consideration of corporates, thereby not getting side tracked by the glitz and glamour of social media.

Personally, I believe that the role of marketers is to be in the areas/channels where they are most likely and able to communicate, listen and engage with their current and potential customers. Gone are the days of one-sided conversations, when the marketer spoke and the customer listened and obeyed. Social and search offer two very different communication propositions. Consumers searching for a product have already felt a need for a product/service and are either researching for a solution or comparing between options or in the final stages of making a purchase or looking for the best deal. On the other hand, social offers a myriad of potentials from listening in to what people are saying about your brand, discussing a poor service experience, giving a positive shout out to your brand and perhaps even recommending or learning about your company for the first time.

Yes, social doesn’t yet have the intricate ROI attribution and performance metrics as compared to search, but it is still a new channel. Brand are still taking baby steps in the area, some haven’t even considered it as part of their marketing mix, while, service providers are developing new features and users are realizing its power and applicability in their lives. At the end of the day, I don’t think brands can simply focus on one marketing channel anymore and they need to identify the relevant channels and develop an integrated marketing mix to leverage and interconnect them to communicate and lead consumers across the purchase funnel. I think its too early in the process to announce the demise of any one channel.

What is your opinion on the topic? Does search require a lot of attention as compared to social or do you think brands need to develop a much more integrated approach towards their marketing? Chime in through the comment button.

Twitter, Social Media and India

Social Media and India

I have been in India for less than 24 hours and I can see the tentacles of social media spreading across the media and the country. Whether it is press coverage, social activism or articles in print media, its impossible to go through your day without seeing a mention of Facebook or Twitter or an @ or # flashing on the screen.

It was interesting to see TV channels like Headlines Today prominently feature a Twitter ribbon on the screen, as well as prominently displaying the Twitter handle of its anchor. As far as I can remember, Twitter did not play such a prominent role six months ago, when I was last in the country.

Presently, the Anna Hazare led Anti-Corruption movement has taken hold of the country, and social media has played a vital role in drumming up support. The 74 year old social activist has spawned a new age in Indian activism. Anna has  4270 friends onFacebook, and his Twitter handle – Janlokpal – has 47,000+ followers and sends out a minimum of three tweets per minute, and Anna’s YouTube videos have been viewed over 100,000. I was keeping a close tab on the Twitter stream on Headlines Today yesterday and  saw the same tweets being repeated over and over again. This seemed a bit odd and made me wonder if a select group of tweets were picked to sensationalize the story. Continue reading

Video Advertising and its growing role in the Online Display Industry

The saying “a picture is worth a thousand words” has never been more true in marketing than today. This old expression not only highlights the effectiveness of pictures to capture our imagination but also its ability to communicate ideas succinctly. So it’s not very surprising that video is fast becoming a driving force in the online advertising industry.

Growth in display advertising dollars has prompted eMarketer to double its ad growth projections. According to projections, overall the market for display advertising is expected to grow at 20.2%, overtaking search to become the largest online ad spending category by 2015. One of the key factors driving this surge is the move towards video based advertising, with its share of pie expected to grow from 19.4% in 2011 to 35.9% in 2014, while Rich Media and Banner Ads are expected to moderately, by steadily, decline.So why are advertisers moving dollars from the once trusty search and banner advertising to video?

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Google social foray with Google+

A day with Google+: My experience and opinion of Google’s social media platform

There are few things in life that test’s one’s courage, moving to another country and shifting to a social media platform.

Don’t see the similarity?? Here are some: so while you’re excited at the idea of moving and figuring out this new place, you’re likely to have many questions (especially if don’t know many people in the region). You wonder if you figure out the rules and customs and whether you will fit in. How will you mold your home to your liking? How different will it be from your old digs? Will you be able to adjust to the new space? You’re also most likely to wonder if the people there will “like” you, “share” your humor and your anecdotes, “comment” on your moods and become your “friend”. So moving/trying out a new platform is very much like moving to a new country.

After being rejected to enter Google+ twice last night, I finally got my visa…I mean authorization. Plus I was excited to see just what Google had come up with to challenge Facebook (my current leading social media poison).

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Insights from ARF Audience Measurement Conference

ARF Audience Measurement conference - NYC 2011

I spent the last two days (June 13-14th) attending the ARF Audience Measurement 6.O conference in NYC, particularly the social media insights panels. It was exciting to sit there and listen to how companies such as Cisco and Verizon are using social media, as well as how media planning and technology companies are testing findings to roll-out of various advertising methodologies. The following post focuses on some of the insights I got from some of the Key Note and panels I attended.

Perfect People Meter:

Lee Rainie, Director of the Pew Internet & American Life Project, presented a keynote on how people use digital technology and how that makes audience measurement more complicated than in the past. Rainie  listed out three revolutions – the Internet, mobile and social media, and then proceeded to discuss each in detail.

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The Future of Money

I remember first reading about the concept of money in history class and the transition from the barter system to coins to paper money. It all seemed very exciting and that was also when I first shocked my parents by asking for pocket-money. The latter wasn’t very well received. So reading about Jack Dorsey‘s startup Square sparked a number of questions in my mind.

Square essentially wants to replace cash registers, wallets and loyalty cards with mobile apps and a smartphone. As I see it the need is to reduce the hassle of carrying your wallet, particularly plastics everywhere you go, the benefit is a lighter freer and possibly more spendthrift customer (i.e. you). At the moment the software can be loaded on to an iPad.

As long as the customer has Square’s mobile app, the merchant can complete transactions with absolutely no plastic. Square stores payment details in the app, and by sharing your name when checking out, the transaction is processed and you get a text-message confirmation. Neat huh.

But this is not exactly a new concept, just a modifications on whats already in play in the Far East. Japan has long been phasing out the hassle of coins and bills with microchip-laden “smart cards,” which let people make electronic payments for everything from lunch to the daily commute. Other nations, led by South Korea, already have mobile commerce payment schemes in place that let people punch keys on their cell phones so that the devices trigger transactions. According to a Mastercard study, there is a possibility the technology is likely to be accepted in the US. Of Americans who use mobile phones, 63% of those aged between 18-34 years are open to using their device to make purchases. But there is a sizable chunk of the population who are wary of the technology. So its important to gain the buy-in of the remainder and show its efficacy.

Square, as the article suggests, is likely to face significant competition from the big guns, namely Visa and Mastercard. These players have spent decades building the vendor relations and scale necessary for the operation and that is a clear strategic advantage that is hard to replicate by new entrants. However, by nabbing Visa as a strategic investor, I think Square has bought itself some time. Visa, Google and Mastercard are also getting on the act.

Here is a video introducing Google Wallet and retailers perspective.

Square also seems to be focusing on smaller businesses, and this is a hot market to focus on. Especially if it can find a way to partner with players such as Foursquare, GroupOn and Living Social.

On a macro level, we need to consider how this is likely to impact the economy as a whole. In the long run, US consumers need to reign in their spending, yes it will do a lot to circulate money but I wonder if adopted on a large-scale how this would impact the US.

But enough with the gloom. On a brighter note, the day we start using virtual wallets, enjoy intergalactic flights and teleport between locations is possibly not that far. Ahh Gene Roddenberry would be so proud.

Is technology taking over our lives?

Always connected

So I am a self-professed gadget freak. I obsess about my laptop not being fast enough, and it annoys me that each time I get a new iPod, apple release a new version weeks later. I can seldom go without being connected to my network and the days that my Time Warner internet connection is down for even 30 mins leaves me panicking.

But I increasingly find it intriguing how groups of people out and about in the most exciting city in the world, are glued to their devices rather than noticing the Manhattan skyline. I noticed this family in Union Square the other day, and they were all staring at their iPhones/Blackberry and did not even seem to notice the gorgeous day and the farmers market set-up in the square.

Which got me thinking, if technology was developed to make our lives easier and simpler, what went wrong?

I read an article a while back which talked about how technology addiction was taking its tool in Asia.  According to the National Consumer Affairs Center of Japan, the number of cases brought to it for consultation on online games-related concerns rose to 1,692 in 2010, up from 1,437 in 2009, many of them involving youths. Apparently technology addiction is a real illness, and the effect its takes on your life is as real as someone coming of cigarettes or even drugs. A University of Maryland research described students’ thoughts in vivid detail, in which they admit to cravings, anxiety attacks and depression when forced to abstain from using media. Wow that really is serious stuff.

I don’t have answers to all these facts, but it just makes me think that maybe every now and then we need to take a step back and just enjoy the people and the world we live in. So lets all think over this and keep a watch on how the people around us behave and act, you might be surprised over what you may learn.